Overview
Nuestra política de reembolso y devoluciones dura 30 días. Si han pasado 30 días desde su compra, no podemos ofrecerle un reembolso completo ni un cambio.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Productos que hayan sido maltratados por el cliente, en caso de que hayan llegado en mal estado, contará con 72 hrs para notificarlo y hacer valida la garantía.
Para completar su devolución, necesitamos un recibo o comprobante de compra.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Solo reemplazamos artículos que estén defectuosos o dañados. Si necesitas cambiarlo por el mismo artículo, envíanos un correo electrónico a: hola@sofiandradeinteriorismo.com y envía el artículo a: Tomas Alva Edison 33 Col. Tabacalera, Cuauhtémoc CDMX C.P. 06030.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Envíos devoluciones
Para devolver su producto, debe enviarlo por correo a: Tomas Alva Edison 33 Col. Tabacalera, Cuauhtémoc CDMX C.P. 06030.
Usted será responsable de pagar sus propios costos de envío para devolver su artículo. Los costos de envío no son reembolsables. Si recibe un reembolso, el costo del envío de devolución se deducirá de su reembolso.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
¿Necesitas ayuda?
Contáctenos en hola@sofiandradeinteriorismo.com para preguntas relacionadas con reembolsos y devoluciones.